Shipping & Returns

WHAT do you ship?

Are all your products shippable or do some restrictions apply?

WHEN do you ship?
Tell your customer at which point you ship out their order.

WHERE do you ship to?
Let customers know if you ship on a global basis or whether there are exclusions for certain countries or areas.

HOW do you ship?
Here you outline the method of transportation and possibly which specific freight companies you use.

RATES to ship?
Consider publishing your rates and/or methods of calculating shipping charges.

How to track an order that's been shipped?
Describe any methods your customer can use to track their shipment.

Instore pick up option?
If you have brick and mortar locations, can customers pick up orders there. Provide locations, directions and hours of operation.

Recycling of packing materials?
Are your packing materials green? Let your customers know how to recycle them.

WHAT can be returned?
Are all your products returnable or do some restrictions apply?

WHEN do items need to be returned by?
Set the time limit for returns.

WHERE do items need to be returned to?

HOW do customers return items?
Tell the customer how to return items, what documentation they need etc.

SHIPPING for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?

CREDIT for returns?
Set how customer is credited for returned item.

Instore return option?
Can customers return to the shop?

Packing materials?
Do items need to be in original packaging for returns?